BSA Conference 2019, London

This year's BSA conference brings together leading keynote speakers, focused breakout sessions and lively debate.

Keynote speakers include: Political Correspondent Jo Coburn; Chief Executive Officer of the Prudential Regulation Authority Sam Woods; and Chief Executive of Nationwide Building Society Joe Garner.  See our full list of conference speakers.

Our breakout sessions include topics on savings for life; digital leadership; housing for all; operational resilience; the future of monetary policy; and cyber security. This year there will also be a dedicated strand on Digital Mutual taking place on Friday 24th May.

Join us to listen, discuss and debate the key issues affecting the building society sector, alongside social and fringe events designed to maximise networking throughout the conference. The programme will be updated as more speakers are confirmed.


15:00 - 17:00

CEO's Forum  (members only)
Ipsos Mori present findings from bespoke research commissioned by the BSA that looks at what makes people engage with, and advocate financial service brands. How does this differ for younger age groups and across the digital and physical realms? To register your place email

18:30 - 22:00

Welcome party
Delegates are invited to join us on board the Silver Sturgeon river yacht for the official conference welcome party. Located at Savoy Pier on the River Thames, the boat will be moored from 18.30 - 20.00, then sets off for a river cruise between 20.00 - 21.30. After taking in the iconic sites of London we return to Savoy Pier. Pre-registration is essential.
Venue: Silver Sturgeon, Savoy Pier
Dress code: casual

19:00 - 21:30

NED's dinner, hosted by KPMG (by invitation only)
An opportunity to network and discuss matters of interest, with a number of experts from KPMG on hand too - enquiries to
Venue: Hosted at KPMG

19:30 - 23:00

King and Shaxson hosted dinner (by invitation only)
Venue: Fortnum & Mason


09:15 - 09:45

BSA Annual General Meeting  (members only)

10:15 - 11:15

Stephen Mitcham, BSA Chairman 2018-19 & Chief Executive, Cambridge Building Society

Keynote: Leadership in an age of populism 
Joe Garner, Chief Executive, Nationwide Building Society

11:15 - 11:45

Refreshments in the exhibition hall

11:45 - 12:45

Keynote: Innovation and the role of building societies in modern financial services
John Glen MP, Economic Secretary, HM Treasury

Political outlook
Jo Coburn, Journalist and Political Correspondent

12:45 - 14:00

Lunch in the exhibition hall - Sponsored by Nationwide Building Society

14:00 - 15:00

Savings for life

Mark Parsons, Chief Executive Officer, Coventry Building Society
John Govett, Chief Executive, Money and Pensions Service
James Daley, Managing Director, Fairer Finance
Marlene Shiels, Chief Executive Officer, Capital Credit Union

15:00 - 15:30

Refreshments in the exhibition hall

15:30 - 16:30


New models in banking: The impact of digitalisation

Chair: Rob Thickett, Policy Manager, Building Societies Association
Nathaniel Ward, Regional Vice President, Market Development, nCino
Michael Wray, Manager – Commercial Lending, Yorkshire Building Society


The future of monetary policy

Chair: Andrew Gall, Chief Economist, Building Societies Association
Jagjit Chadha, Director, National Institute of Economic and Social Research (NIESR)
Eric Lonergan, Fund Manager, M&G Investments
Ian Tyler, Senior Advisor, Alvarez & Marsal


Is the increased focus on culture a threat or opportunity?

Chair: Michael Fotis, Founder, Smart Money People
David Blunt, Head of the Conduct Specialists Department in Supervision, Financial Conduct Authority

Mark Bogard, Chief Executive, Family Building Society
Helen Reeve-Morris, Director of Policy, Research and Strategy, Banking Standards Board
Alexandra Frean, Head of Corporate Affairs, Starling Bank


Close of day one

17:00 - 17:30

Council meeting  (invitation only)

19:00 - 20:00

Reception sponsored by Dignity
Pre-dinner drinks and canapes will be served in the beautiful John Madejski Garden.
V&A Museum, South Kensington. Dress code: casual

20.00 - 23.30

Conference dinner sponsored by Dignity
Dinner will be held in the stunning Raphael Gallery, at the V&A Museum in South Kensington, followed by drinks in the Dome.
V&A Museum, South Kensington. Dress code: casual

FRIDAY 24 MAY 2019

07:45 - 08:45

Conference breakfast sponsored by Deloitte
Deloitte are delighted to once again be sponsors of the BSA Annual Conference 2019 breakfast. We will welcome guest speaker John Pienaar, BBC Deputy Political Editor, who will act as our tour guide and translator of goings-on in the Westminster village. By invitation only

Guest speaker: John Pienaar, BBC Deputy Political Editor

09:30 - 10:15

Refreshments in the exhibition hall

The main conference programme includes a range of keynote speakers and focused breakout sessions.

The Digital Mutual programme runs alongside the main conference sessions. Delegates can opt to attend any of the sessions on the programme.

10:15 - 11:30


Mike Regnier, BSA Chairman 2019-21 & Chief Executive Officer, Yorkshire Building Society

Keynote: Looking further ahead

Robin Fieth, Chief Executive, Building Societies Association

Keynote: Horizon scanning

Sam Woods, Chief Executive Officer, Prudential Regulation Authority and Deputy Governor for Prudential Regulation, Bank of England

DIGITAL MUTUAL (10:00am start)

Rob Thickett, Policy Manager, Building Societies Association

Digital with a human touch
Alison Davies, Head of Digital, Skipton Building Society
Dave Palmer, Chief Product Owner, Nationwide Building Society
Ben West, Head of Marketing, London Mutual Credit Union

The next big thing
A series of short presentations from leading digital suppliers, looking at the most innovative products and services available.

11:30 - 12:00

Refreshments in the exhibition hall

12:00 - 13:00


Housing for all: realistic possibility or pipedream

Ben Thompson, Journalist and Presenter
David Cutter, Group Chief Executive, Skipton Building Society
Dan Wilson Craw, Director, Generation Rent
Natalie Elphicke OBE, Chief Executive, Housing & Finance Institute


Think cyber resilience

Chair: James O'Sullivan, Policy Manager, Building Societies Association
Alison Barker, Director of Specialist Supervision, Financial Conduct Authority

For people, not shareholders

A 15-minute programme produced by ITN Productions that depicts how ‘community’ helps to guide building societies’ business, and the intrinsic role societies play in their communities.

(session ends at 13:15)

Leveraging open banking to benefit your building society and your customers - the impossible becomes possible!

Samantha Seaton, CEO, Moneyhub

Keynote panel discussion: Capitalising on digital disruption

Nigel Walsh, Partner, Deloitte Digital
Kanika Hope, Global Strategic Business Development Director, Temenos
Anthony Nakandalage, Head of Digital, Fiserv
Adam Oldfield, Vice President EMEA Sales Financial Services, Unisys

13:00 - 14:15

Lunch in the exhibition hall

14:15 - 15:00


Operational resilience
Chair: Colin Fyfe, Chief Executive, Hinckley and Rugby Building Society
Philip Foster, Managing Director, Hellios Information
Mike Smith, Chief Executive, Stafford Railway Building Society
Richard Henshall, Director of Operational Resilience, Nationwide Building Society

15:00 - 15:45


A glimpse of our AI future
Howard Covington, Chair of Board of Trustees, The Alan Turing Institute


Transforming mortgage lending: Is end-to-end automation the future?
Dean Waddingham,Chief Customer Officer, Hinckley and Rugby Building Society
Richard Hayes, Co-Founder & CEO, Mojo Mortgages
Phil Bourne, Head of Mortgage Propositions, Sopra Banking Software
Rameez Zafar, Co-Founder & CEO, Eligibile
Melanie Spencer, Head of Lender Relationships, Twenty7Tec
Ben Leonard, Co-Founder & CEO, FirstHomeCoach

16:00 - 16:30

Refreshments in the exhibition hall


Conference closes


*Please note the conference programme subject to change.


Silver Sturgeon (Welcome Party)
Savoy Pier, London, WC2N

The Silver Sturgeon is a luxury river yacht with stunning interiors and spacious decks, making it the ideal venue for the conference welcome party. Join us for food and drinks at Savoy Pier, located near Embankment and Charing Cross tube stations, followed by a cruise along the River Thames.

QEII Conference Centre
Broad Sanctuary, London SW1

QEII is located in central London close to many London attractions including the Houses of Parliament, Buckingham Palace, The London Eye and the South Bank. Westminster station is a few minutes walk offering connections to transport hubs via the Circle, District and Jubilee lines.

Victoria and Albert Museum (Dinner)
Cromwell Road, London, SW7

The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.3 million objects.  We will gather for drinks in the The John Madejski Garden before dinner in the Raphael Gallery. The V&A is ten minutes by public transport from the QEII centre.


There are thousands of hotel rooms within walking distance of the QEII Centre or a short ride on public transport.  We have partnered with Innov8 Conference Services to offer accommodation at a small selection of hotels.  See the accommodation website to book.

For a wider range of hotel suggestions, see the QEII Centre's website.  For those happy to travel a short distance on public transport, hotels located along the Circle and District underground lines will often offer better value and will be convenient for travel between all the conference venues (both lines operate modern air-conditioned trains).