BSA Conference 2019, London

This year's BSA conference brings together leading keynote speakers, focused breakout sessions and lively debate.

Keynote speakers include: Political Correspondent Jo Coburn; Chief Executive Officer of the Prudential Regulation Authority Sam Woods; and Chief Executive of Nationwide Building Society Joe Garner.  See our full list of conference speakers.

Our breakout sessions include topics on savings for life; digital leadership; housing for all; operational resilience; the future of monetary policy; and cyber security. This year there will also be a dedicated strand on Digital Mutual taking place on Friday 24th May.

Join us to listen, discuss and debate the key issues affecting the building society sector, alongside social and fringe events designed to maximise networking throughout the conference. The programme will be updated as more speakers are confirmed.


15:00 - 17:00

CEO's Forum  (members only)
In this private briefing Ipsos Mori will present the findings from bespoke research commissioned by the BSA that looks at what makes financial services consumers tick. To register your place email

18:30 - 22:00

Welcome party
Delegates are invited to join us on board the Silver Sturgeon river yacht for the official conference welcome party. Located at Savoy Pier on the River Thames, the boat will be moored from 18.30 - 20.00, then sets off for a river cruise between 20.00 - 21.30. After taking in the iconic sites of London we return to Savoy Pier. Pre-registration is essential.

Venue: Silver Sturgeon, Savoy Pier
Dress code: casual

19:00 - 21:30

NED's dinner, hosted by KPMG (by invitation only)
An opportunity to network and discuss matters of interest, with a number of experts from KPMG on hand too - enquiries to

Venue: Hosted at KPMG


09:15 - 09:45

BSA Annual General Meeting  (members only)

10:15 - 11:15

Stephen Mitcham, BSA Chairman & Chief Executive, Cambridge Building Society

Joe Garner, Chief Executive, Nationwide Building Society

11:15 - 11:45

Refreshments in the exhibition hall

11:45 - 12:45

John Glen MP, Economic Secretary, HM Treasury

Political outlook
Jo Coburn, Journalist and Political Correspondent

12:45 - 14:00

Lunch in the exhibition hall
Sponsored by Nationwide Building Society

14:00 - 15:00

Savings for life
John Govett, Chief Executive, Single Financial Guidance Body
James Daley, Managing Director, Fairer Finance
Marlene Shiels, Chief Executive Officer, Capital Credit Union

15:00 - 15:30

Refreshments in the exhibition hall

15:30 - 16:30


What does successful digital leadership look like?
How do societies think strategically about digital transformation?

Nathaniel Ward, Regional Vice President, Market Development, nCino


The future of monetary policy
The economic outlook after Brexit focusing on monetary policy.

Jagjit Chadha, Director, National Institute of Economic and Social Research (NIESR)
Eric Lonergan, Fund Manager, M&G Investments


Is the increased focus on culture a threat or opportunity?

A look at what culture in finance means in practice and how firms are handling the culture challenge.
Michael Fotis, Founder, Smart Money People


Close of day one

17:00 - 17:30

Council meeting  (invitation only)

19:00 - 20:00

Pre-dinner drinks and canapes will be served in the beautiful John Madejski Garden.
V&A Museum, South Kensington. Dress code: casual

20.00 - 23.30

Conference dinner
Dinner will be held in the stunning Raphael Gallery, at the V&A Museum in South Kensington, following by drinks in the grand entrance area.
V&A Museum, South Kensington. Dress code: casual

FRIDAY 24 MAY 2019

07:45 - 08:45

Conference breakfast (details to be announced)

09:30 - 10:15

Refreshments in the exhibition hall

The main conference programme includes a range of keynote speakers and focused breakout sessions.

The Digital Mutual programme runs alongside the main conference sessions. Delegates can opt to attend any of the sessions on the programme.

10:15 - 11:30


Mike Regnier, Incoming BSA Chairman & Chief Executive Officer, Yorkshire Building Society

Robin Fieth, CEO, Building Societies Association

Sam Woods, Chief Executive Officer, Prudential Regulation Authority and Deputy Governor for Prudential Regulation, Bank of England

DIGITAL MUTUAL - starts at 10:00am

Rob Thickett, Policy Manager, BSA

Digital with a human touch: why servicing the needs of customers is central to digital transformation programmes
Alison Davies, Head of Digital, Skipton Building Society
Dave Palmer, Chief Product Owner, Nationwide Building Society

The next big thing
Details to be confirmed

11:30 - 12:00

Refreshments in the exhibition hall

12:00 - 13:00


Housing for all - the future challenges
Details to be announced

Chaired by Journalist and Presenter Ben Thompson


Cyber Resilience
Alison Barker, Director of Specialist Supervision, Financial Conduct Authority

(session ends at 13:15)

Leveraging open banking to benefit your Building Society and your customers - the impossible becomes possible!
Samantha Seaton, CEO, Moneyhub

Capitalising on digital disruption
Details to be confirmed

13:00 - 14:15

Lunch in the exhibition hall

14:15 - 16:00


Operational resilience
A look at the holistic value of operational resilience to building societies and members.

Colin Fyfe, Chief Executive, Hinckley and Rugby Building Society
Philip Foster, Managing Director, Helious Information
Mike Smith, Chief Executive, Stafford Railway Building Society
Richard Henshall, Director of Operational Resilience, Nationwide Building Society

A glimpse of our AI future
Howard Covington, Chair of Board of Trustees, The Alan Turing Institute


Open banking at Monzo
Tom will talk through the development and the next stage of its development via Open Banking Session.

Tom Blomfield, CEO, Monzo

Transforming mortgage lending: Is end-to-end automation the future? (14:55 -  15:45)

Dean Waddingham,Chief Customer Officer, Hinckley and Rugby Building Society

Also speakers from:
First Home Scout

16:00 - 16:30

Refreshments in the exhibition hall


Conference closes


*Please note the conference programme subject to change.


Silver Sturgeon (Welcome Party)
Savoy Pier, London, WC2N

The Silver Sturgeon is a luxury river yacht with stunning interiors and spacious decks, making it the ideal venue for the conference welcome party. Join us for food and drinks at Savoy Pier, located near Embankment and Charing Cross tube stations, followed by a cruise along the River Thames.

QEII Conference Centre
Broad Sanctuary, London SW1

QEII is located in central London close to many London attractions including the Houses of Parliament, Buckingham Palace, The London Eye and the South Bank. Westminster station is a few minutes walk offering connections to transport hubs via the Circle, District and Jubilee lines.

Victoria and Albert Museum (Dinner)
Cromwell Road, London, SW7

The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.3 million objects.  We will gather for drinks in the The John Madejski Garden before dinner in the Raphael Gallery. The V&A is ten minutes by public transport from the QEII centre.


There are thousands of hotel rooms within walking distance of the QEII Centre or a short ride on public transport.  We have partnered with Innov8 Conference Services to offer accommodation at a small selection of hotels.  See the accommodation website to book.

For a wider range of hotel suggestions, see the QEII Centre's website.  For those happy to travel a short distance on public transport, hotels located along the Circle and District underground lines will often offer better value and will be convenient for travel between all the conference venues (both lines operate modern air-conditioned trains).