15.00 - 17.00

Exchange 1
CEOs' forum
  (members only)
A discussion forum for BSA member chief executives covering BSA strategy work, the value of the BSA to members and any other issues that CEOs would like to raise.
Manchester Central

18.00 - 21.00

Welcome party 
Delegates are invited to join us at a local independent restaurant for live music, drinks, Spanish tapas and classic dishes.
Tapeo & Wine.  Dress code: relaxed.  Tickets can be added to a day-one conference pass - pre-booking essential.



Exhibition opens & coffee

09.15 - 09.45

Exchange 1
Annual General Meeting  
(members only)
Besides the important business of approving the Annual Report and appointing the auditors, this is a chance to hear from the BSA’s CEO about the highlights and challenges of the year past.


Jonathan Westhoff, BSA Chairman 2017-18 and Chief Executive, West Bromwich Building Society

10.20 - 11.00

Themes for today’s boards
Robin Fieth – CEO, BSA

11.00 - 11.30

Brexit and the political landscape
Isabel Oakeshott - former Sunday Times Political Editor

11.30 - 12.00

Coffee in the exhibition hall

12.00 - 12.45

Building societies and the future of retail banking
Jonathan Davidson - Executive Director of Supervision, Retail & Authorisations, Financial Conduct Authority

12.45 - 14.00

Lunch sponsored by Dignity in the exhibition hall

14.00 - 14.40

The power of purpose
Joe Garner – Chief Executive, Nationwide Building Society

Joe will explore the power of social purpose in business and how this guides Nationwide Building Society. He will discuss what this means in the context of some of the challenges facing society today.

10 minutes to transit to breakouts

14.50 - 15.35

Do mutuals really value members?

The most common mutual difference that building societies and other mutuals cite is the legal fact that customers are members and that these members ‘own’ the business. Beyond the legal construct what does it really mean to be a ‘member’ business; do members know and understand what membership means; do they value their membership and could it be more of a USP?  Read more...

Exchange 1
Can Modern Methods of Construction (MMC) revolutionise UK house building?
Modern Methods of Construction is a catch-all term to describe house building that applies techniques and materials that go beyond traditional brick and block construction.  In this session, industry experts discuss the work both industry and Government are doing to drive up adoption of MMC and whether it can help boost the supply of UK house building.  Read more...

Exchange 4
The Irish Post Office: bringing a national current account to the citizens of Ireland using a digital platform

Gerry Whelan - Director of Retail Operations, An Post

Hear first-hand from An Post, about how it partnered with a FinTech firm to provide its customers with a fully serviced current account that incorporates on-line, on-mobile and in-branch channels. Read more...

15.35 - 16.00

Tea in the exhibition hall

16.00 - 16.45

Tomorrow’s experience, today – learn from the leading mutual organisations around the world
Michael Atack - Director, Customer Advisory Practice, KPMG & Rob Edwards - Client Services Director, KPMG Nunwood

In this presentation we will examine the research on the new consumer identifying what makes them tick. We look at the leading edge experiences of the world’s top mutuals and we provide a view of how these new techniques and ways of viewing the customer might lead to a fundamental change in the role of building societies from a provider of mortgages to a maker of homes including a perspective on future ‘digital’ mortgage journey and the emerging role of technology / Fintech in enabling this vision. Read more...

Exchange 1
Where next for debt capital issuance?
Ross Fraser - Vice President, Hybrid Capital & Liability Management, NatWest Markets
William Appleyard - Vice President, UK FI Origination,  NatWest Markets

What can debt capital markets offer my society from 2018 onwards? How do these markets now regard building societies and are there any market constraints given MREL and need to refinance FLS and TFS maturities? What capacity do the markets have, and how much will things cost? What is the knock on impact on the pool of retail savings from which we source our own retail funding?  Societies will be asking themselves these and related questions. Read more...

Exchange 4
Digital Street – creating the world’s leading land registry

John Abbott – Director of Digital, Data and Technology, HM Land Registry

HM Land Registry has a plan to become the world’s leading land registry for speed, simplicity and an open approach to data. Digital Street is their project looking at how to achieve this vision by enabling a simple, quick and technology driven experience for buying property using a digital land register. How can building societies join this journey, using technology to make better lending decisions and simplify processes? What might conveyancing look like in 2030?  Read more...


Close of day one conference sessions

17.15 - 17.45

BSA Council meeting  (BSA members by invitation)

19.30 - 20.00

Reception sponsored by Nationwide Building Society
The Midland Hotel.  Dress code: relaxed / casual

20.00 - 22.30

Conference dinner sponsored by the Co-op
An evening of fine dining with a menu specially created by Executive Chef of The Midland, Brian Spark that is highly influenced by Adam Reid of The French which showcases creative culinary talents and modern British food using the best seasonal produce available.

The Midland Hotel.  Dress code: relaxed / casual


07.45 - 09.00

Conference breakfast sponsored by Deloitte
Bringing delegates together for a morning of hearty food and entertainment.
Guest speaker: Lord (Daniel) Finkelstein OBE - columnist and Associate Editor of The Times. He is also a member of the House of Lords and an advisor to the Conservative Party. Danny will provide a sharp and entertaining insight into the political scene.
By invitation only.  The Midland Hotel.

09.00 - 09.30

Exhibition opens & coffee


Stephen Mitcham - BSA Chairman 2018-19 and Chief Executive, Cambridge Building Society

09.35 - 10.45

Supporting vulnerable customers
Building societies and credit unions have been pioneers in providing support for these customers but expectation from the Government, regulators, consumer groups and customers themselves for us to do more are increasing so no organisation can stand still. How do we meet this continuing challenge?

Baroness Finlay of LLandaff - Chair, National Mental Capacity Forum
Julie-Ann Haines - Chief Customer Officer, Principality Building Society
David Webster - CEO, Douglas Macmillan Hospice

10.45 - 11.15

Coffee in the exhibition hall

11.15 - 12.00

A new way of looking at talent, employment and succession
Simon Fanshawe OBE - Co-founder and partner, Diversity by Design

12.00 - 12.40

Assessing risk and ensuring resilience
Professor Carsten Maple - Professor of Cyber Systems Engineering, WMG Cyber Security Centre, University of Warwick

Carsten will explore issues and approaches in the effective assessment and management of cyber security risk in building societies.  Having an effective risk management strategy can help your organisation prepare for a breach, but if a breach occurs, it is important to have systems that are resilient and become operational with the least disruption.

12.40 - 13.40

Lunch sponsored by HW Global Talent Partner in the exhibition hall
Networking lunch for NEDs

13.40 - 14.20

Building societies in the economy of tomorrow
Diane Coyle CBE - Bennett Professor of Public Policy, University of Cambridge

Diane will look at the challenges facing the UK economy, and what this means for building societies. With the advent of digital technologies and changes in competition in banking she will explore how the economy can be structured to improve welfare in a more sustainable way in the future.

10 minutes to transit to sessions

14.30 - 15.30

Understanding and overcoming the challenges presented by Open Banking
Panel discussion with a range of industry experts on Open Banking and how building societies can capitalise on the market disruption caused by the growing digitisation of UK financial services and banking. Read more...

Exchange 1
Training and development – the employer's viewpoint

With the Loughborough Masters programme about to enter its 4th year it is time for you to hear from some of the bosses of our 68 students.  How does the programme work from an employer’s perspective and is the investment paying off?   From the next intake, an apprenticeship option will also be available – find out how it will work and how you can use your apprenticeship levy to develop your leadership talent. Read more...

15.30 - 16.00

Tea in the exhibition hall


Conference closes


Thank you for supporting the conference


CEOs' forum
Tuesday 22 May, 15.00-17.00

A discussion forum for BSA member chief executives covering BSA strategy work, the value of the BSA to members and any other issues that CEOs would like to raise.

NEDs' dinner, hosted by KPMG
Tuesday 22 May, 18.30 - 21.00

An opportunity to network and discuss matters of interest, with a number of experts from KPMG on hand to offer their thinking too. This is one of a series of dinners we organise throughout the year.

Annual General Meeting
Wednesday 23 May, 09.15 - 09.45

Besides the important business of approving the Annual Report and appointing the auditors, this is a chance to hear from the BSA’s CEO about the highlights and challenges of the year past.

BSA Council meeting
Wednesday 23 May, 17.15 - 17.45

A short meeting of the BSA Council.

BSA Mortgage Forum
Thursday 24 May, 11.00 - 12.00

A meeting for members of the mortgage forum.

Social events at a glance

Our exhibition floor, fringe events and social activities provide opportunities to catch up with friends and make new connections.

Welcome party
Tuesday 22 May
18.00 - 21.00

Delicious Spanish tapas and drinks at independent restaurant Tapeo & Wine.  (Free to book with a day-one conference ticket.)

Lunch sponsored by Dignity
Wednesday 23 May
13.00 - 14.15

Networking hot buffet lunch for all conference attendees in the exhibition hall.

Reception sponsored by Nationwide
& conference dinner sponsored by the Co-op
Wednesday 23 May
19.30 for 20.00; close 23.30

The main networking event of the conference at The Midland Hotel attracting 400 guests.

Conference breakfast sponsored by Deloitte
Thursday 24 May
07.45 - 09.00

Bringing delegates together for a morning of hearty food and entertainment.

Networking lunch for NEDs
Thursday 24 May
12.30 - 13.30

A chance for NEDs from member societies and credit unions to exchange views over lunch. This is a drop-in session (no need to book).

Lunch sponsored by HW Global Talent Partner
Thursday 24 May
12.40 - 13.40

Networking hot buffet lunch for all conference attendees in the exhibition hall.