Branching out: how mobile apps are redefining member engagement

11:10 - 12:15
Thursday 9 May 2024

Consumers are increasingly valuing the convenience and speed offered by mobile banking apps, with a growing number expecting them to be a one-stop shop to make transactions, send digital payments to friends and family, and track their financial health through credit score monitoring or savings goals. In this discussion, the panel will explore the evolution of mobile apps, rising consumer expectations, and the imperative for Building Societies to deliver smooth member experiences beyond the branch.


  • Matt Elliott Head of Cloud Operations - Sopra Banking Software


  • Darren Garner Chief Financial Officer - Newbury Building Society
  • Barry Carter Chief Executive Officer - Hinckley and Rugby Building Society
  • Monique Silva Head of Information Technology - Progressive Building Society

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