Emily Shepperd

Chief Operating Officer & Executive Director of Authorisations
Financial Conduct Authority

As Chief Operating Officer, Emily is responsible for the FCA’s operations and business performance, systems and infrastructure, communications function and finances.

As Executive Director, Emily oversees Authorisations for firms and individuals applying to carry out regulated financial services activity as well as the Supervision Hub which acts as first point of call into the FCA for consumers and firms.

Before joining the FCA, Emily was Director of Customer Services and Change at Aegon UK. Prior to this, Emily was EMEA Chief Operating Officer for Bank of New York Mellon where she led operations, technology and change across all businesses and support areas, ranging from global markets to asset servicing.

Outside, she has been involved in many industry initiatives including chairing the Association for Financial Markets in Europe technology and operations group.

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