John Pienaar at the Conference Breakfast sponsored by Deloitte
We enjoyed a fantastic presentation from Linda Moir, Head of Events Services, London 2012 on capturing the hearts and minds of customers
Professor Trevor Willians delivered an incisive economic assessment on day one - watch the video
Thanks to The Sage Gateshead for hosting our event - we had a great time! See some of the images.
Cyber security - the interconnectedness of everything. Read our blog coverage of Richard Horne's fascinating presentation
Thanks to the amazing generosity of our dinner guests we raised over £3,700 in support of the Sir Bobby Robson Foundation
Thanks to our sponsors for supporting the conference.
Watch some of our favourite presentations from this and earlier conferences
The branch of the future - read our blog on this session at conference
BALTIC Centre for Contemporary Art hosted our riverside welcome party
© 2016 The Building Societies Association (BSA) | 6th Floor, York House, 23 Kingsway, London, WC2B 6UJ, UK