BSA conference 2017 agenda

We have updated the agenda to link to copies of presentations and other resources.


10.30 - 10.40

Dick Jenkins - BSA Chairman 2015-17 & Chief Executive, Bath Building Society

10.40 - 11.10

Andrew Sentance - former member, Bank of England Monetary Policy Committee

downloadPresentation slides (PDF)

11.10 - 11.45

Building society; and proud of it
Robin Fieth, Chief Executive, BSA

downloadPresentation slides (PDF) & Speech (PDF)

11.45 - 12.10

Coffee in the exhibition hall

12.10 - 13.00

Customer and member engagement
Julieann Thurlow – President & CEO, Reading Cooperative Bank (Massachusetts) and Sarah Howe - Chief Customer Officer, Saffron Building Society

downloadPresentation slides (PDF)

13.00 - 14.00

Lunch sponsored by Dignity & networking lunch for NEDs 

14.00 - 15.00

Is digital transformation just the latest fad to make businesses invest in more technology?
Digital transformation is more than digitalisation. It involves transforming the whole end to end process, changing how clients and colleagues interact with systems and each other and can often challenge the culture of your organisation. [more...]

Supporting local housing need – additional solutions to the status quo 
How can building societies help their communities by supporting and encouraging a range of approaches to housing supply? Discuss custom build, offsite construction and the opportunities available to communities from smaller and medium sized house builders. [more...]

EY breakout session: Organisational resilience 
How can you improve your ability to identify, respond and adapt to significant operational interruptions? Service disruptions caused by internal factors such as systems failures or by external factors such as cyber attacks have become an increasingly recurrent feature of doing business. [more...]

15.00 - 15.30

Tea in the exhibition hall

15.30 - 16.30

EY breakout session: Workforce of the future 
The world of work is changing dramatically and the shape of the workforce is changing with it. Are you taking an innovative approach to transform your workforce and attract, engage, develop and inspire talent? Is your organisation ready to build the skills and capabilities that will be required in the future of work? [more...]

Supporting the vulnerable customer – thinking ahead
The way that an organisation treats its customers when they are at their most vulnerable shows how customer-focussed it really is. How should we support the customer of the future whose only regular interaction with their building society will be via remote channels? [more...]

Lending into retirement
Is the growth of lending into and in retirement a structural trend as the population ages and working practices shift, or is it a one generation blip? What will this mean for lenders, regulators and government housing policy? We are working with leading social think tank the International Longevity Centre to look at how the market will develop over the next ten to fifteen years. [more...]


Close of day one conference sessions

16.45 - 17.15

Council meeting  (invitation only)

19.30 - 20.30
20.30 - midnight

Reception &
conference dinner

We exclusively hired the Museum of London for our conference dinner and guests were able to explore the galleries that tell the story of London from its first settlers to modern times.


07.45 - 09.00

Conference breakfast sponsored by Deloitte
The conference breakfast is a social networking event which brings delegates together for a morning of hearty food and entertainment. This year Deloitte were delighted to welcome Lord David Blunkett as their guest speaker.

09.00 - 09.30


09.30 - 11.15

Jonathan Westhoff – BSA Chairman 2017-18 & Chief Executive, West Bromwich Building Society

Leading for Mutual Good
Joe Garner - Chief Executive, Nationwide Building Society

What lies ahead for UK business
Carolyn Fairbairn – Director-General, Confederation of British Industry


Read our review of Carolyn's speech

The political outlook for a post-referendum UK
John Pienaar - political commentator & broadcaster

11.15 - 11.45

Coffee in the exhibition hall

11.45 - 12.30

Generation K: What you need to know about today’s teenagers, tomorrow’s consumers
Based on her cutting edge proprietary research on this demographic Noreena Hertz shares who this generation are, what they care about, how they behave, what they want, how they consume.

12.30 - 13.30

Lunch in the exhibition hall

13.30 - 14.30

How Continuous Improvement techniques can be applied to a UK building society
Techniques to improve an organisation’s efficiency and effectiveness have long been used in a wide variety of manufacturing industries and are now being applied to financial services. Over the course of the last two years Principality Building Society has been doing exactly this via Continuous Improvement and this session is an exciting opportunity to hear how it could be applied to your own building society. [more...]

EY breakout session: The home owning journey of the future – how digital will disrupt the mortgage world 
Digital innovation is causing seismic changes in the mortgage market. It is re-shaping the way your customers experience their entire home owning journey; from how they save for a deposit and search for a property, to how they buy and sell, improve their homes or buy property as an investment. So in this highly competitive environment, how do you ensure you stay competitive in the mortgage market of the future? [more...]

The image clearing system – what it means for building societies
The need to keep one step ahead of cheque fraudsters, who could take advantage of the reduced clearing cycle, is being addressed and measures taken to highlight potentially fraudulent items from entering the clearing process. What Cheque Fraud prevention measures can be put in place? See the latest technology in action, including a review of software, hardware and image capture connectivity challenges and solutions. [more...]

14.30 - 14.50

Tea in the exhibition hall

14.50 - 15.50

Cyber Security – Don’t Panic!  How you deliver a powerful user experience whilst ensuring the highest levels of security.
Don’t panic – there is an industry trying to stir up fear. Don’t be stupid – you wouldn’t leave your front door keys in the lock. There are sensible measures which can be taken which are affordable, user friendly and effective. [more...]

Mortgage retention strategies – How do I reward my members while remaining profitable?
Discover how to make strategic mortgage offers that target specific objectives, such as customer retention, without hurting the bottom line and ensuring that targets around treating the customer fairly are met. [more...]

Innovation as a competitive advantage in building societies
Hear what our executives of the future have to say about the way they are changing their work places and get food for thought on how they might use ‘Innovation’ in the future to create competitive advantage for their organisations. [more...]

15.50 - 16.15

Tea in the exhibition hall