PROGRAMME

Building Societies Conference 2017 highlights

  Keynotes

Main stage presentations will explore wide-ranging themes around what gives building societies a real and sustainable advantage in today's fast moving competitive world.

  Workshops

Drop-in demos, workshops and networking sessions for industry groups will run throughout the two days of conference alongside meetings and forums for CEOs and other executives.

  Solutions

The exhibition showcases the latest products, services and solutions for the building society sector and is a focal point of the conference where all catering is served.

  Networking

Make the most of our established networking and social events and the opportunities they offer to connect and do business with 500+ senior industry figures.

WEDNESDAY 3 & THURSDAY 4 MAY

Speakers

As part of a broad line up over two days of conference our speakers will explore wide-ranging themes encompassing housing, savings and the place of building societies; the challenges and opportunities that lie ahead in a post-referendum UK, for business, for our economy and for building societies in particular; what it means to be a modern mutual; how our co-operative banking counterparts in Massachusetts are enhancing the customer experience through innovative branch strategies; and much more.

STREAMS

Personalise your agenda

Multiple streams will run during both afternoons of conference. 

How Continuous Improvement techniques can be applied to a UK building society

Techniques to improve an organisation’s efficiency and effectiveness have long been used in a wide variety of manufacturing industries and are now being applied to financial services. Over the course of the last 2 years Principality Building Society has been doing exactly this via Continuous Improvement and this session is an exciting opportunity to hear how it could be applied to your own building society. [more...]

EY breakout session: Organisational resilience

How can you improve your ability to identify, respond and adapt to significant operational interruptions? [more...]

Lending into retirement

Is the growth of lending into and in retirement a structural trend as the population ages and working practices shift, or is it a one generation blip? What will this mean for lenders, regulators and government housing policy? We are working with leading social think tank the International Longevity Centre to look at how the market will develop over the next ten to fifteen years. [more...]

EY breakout session: The home owning journey of the future – how digital will disrupt the mortgage world

Digital innovation is causing seismic changes in the mortgage market. How do you ensure you stay competitive?
[more...]

Innovation as a competitive advantage in building societies

Hear what our executives of the future have to say about the way they are changing their work places and get food for thought on how they might use ‘Innovation’ in the future to create competitive advantage for their organisations. [more...]

Supporting the vulnerable customer - thinking ahead

The way that an organisation treats its customers when they are at their most vulnerable shows how customer-focussed it really is. How should we support the customer of the future whose only regular interaction with their building society will be via remote channels? [more...]

The image clearing system – what it means for building societies

What cheque fraud prevention measures can be put in place? See the latest technology in action, including a review of software, hardware and image capture connectivity challenges and solutions. [more...]

Cyber Security – don’t panic!  How you deliver a powerful user experience whilst ensuring the highest levels of security

Don’t panic – there is an industry trying to stir up fear. Don’t be stupid – you wouldn’t leave your front door keys in the lock. There are sensible measures which can be taken which are affordable, user friendly and effective. [more...]

Supporting local housing need – additional solutions to the status quo

How can building societies help their communities by supporting and encouraging a range of approaches to housing supply? Discuss custom build, offsite construction and the opportunities available to communities from smaller and medium sized house builders. [more...]

EY breakout session: Workforce of the future

The world of work is changing dramatically and the shape of the workforce is changing with it. Are you taking an innovative approach to transform your workforce and attract, engage, develop and inspire talent? [more...]

Mortgage retention strategies – How do I reward my members while remaining profitable?

Discover how to make strategic mortgage offers that target specific objectives, such as customer retention, without hurting the bottom line and ensuring that targets around treating the customer fairly are met. [more...]

Is digital transformation just the latest fad to make businesses invest in more technology?

Digital transformation is more than digitalisation. It involves transforming the whole end to end process, changing how clients and colleagues interact with systems and each other and can often challenge the culture of your organisation. [more...]

OUR SPONSORS

Thank you for supporting the conference

TIMETABLE

Detailed agenda

All activities take place at the Business Design Centre unless otherwise stated.

TUESDAY 2 MAY 2017

15.00 - 17.00

CEO forum  (members only)

18.00 - 21.30

Welcome party sponsored by Fiserv
Delegates are invited to join us at 1820's Islington pub the Pearl and Feather to sample hand crafted beers, carefully selected wines and freshly prepared food sourced from the neighbourhood and local suppliers.
Dress code: relaxed.  Registration essential.

WEDNESDAY 3 MAY 2017

09.00 - 09.30

Annual General Meeting  (members only)

10.00

Conference opens - coffee in the exhibition hall

10.30 - 11.00

Welcome
Dick Jenkins - Chief Executive, Bath Building Society

Keynote
Simon Kirby MP - Economic Secretary to the Treasury

11.00 - 11.45

Keynote
Sam Woods - Chief Executive Officer, Prudential Regulation Authority and Deputy Governor for Prudential Regulation, Bank of England

11.45 - 12.10

Coffee in the exhibition hall

12.10 - 13.00

Customer and member engagement
Julieann Thurlow – President & CEO, Reading Cooperative Bank (Massachusetts) and Sarah Howe - Chief Customer Officer, Saffron Building Society

13.00 - 14.00

Lunch sponsored by Dignity in the exhibition hall & member-only networking lunch for NEDs

14.00 - 15.00

Is digital transformation just the latest fad to make businesses invest in more technology?Digital transformation is more than digitalisation. It involves transforming the whole end to end process, changing how clients and colleagues interact with systems and each other and can often challenge the culture of your organisation. [more...]

Supporting local housing need – additional solutions to the status quo
How can building societies help their communities by supporting and encouraging a range of approaches to housing supply? Discuss custom build, offsite construction and the opportunities available to communities from smaller and medium sized house builders. [more...]

EY breakout session: Organisational resilience
How can you improve your ability to identify, respond and adapt to significant operational interruptions? Service disruptions caused by internal factors such as systems failures or by external factors such as cyber attacks have become an increasingly recurrent feature of doing business. [more...]

15.00 - 15.30

Tea in the exhibition hall

15.30 - 16.30

EY breakout session: Workforce of the future
The world of work is changing dramatically and the shape of the workforce is changing with it. Are you taking an innovative approach to transform your workforce and attract, engage, develop and inspire talent? Is your organisation ready to build the skills and capabilities that will be required in the future of work? [more...]

Supporting the vulnerable customer – thinking ahead
The way that an organisation treats its customers when they are at their most vulnerable shows how customer-focussed it really is. How should we support the customer of the future whose only regular interaction with their building society will be via remote channels? [more...]

Lending into retirement
Is the growth of lending into and in retirement a structural trend as the population ages and working practices shift, or is it a one generation blip? What will this mean for lenders, regulators and government housing policy? We are working with leading social think tank the International Longevity Centre to look at how the market will develop over the next ten to fifteen years. [more...]

16.30

Close of day one conference sessions

16.45 - 17.15

Council meeting  (invitation only)

20.00 - 20.30

Reception & conference dinner
We have exclusively hired the Museum of London for our conference dinner and guests will be able to explore the galleries that tell the story of London from its first settlers to modern times.
Drinks from 20.00.  Dinner 20.30. Close at midnight. Dress code: smart casual

THURSDAY 4 MAY 2017

07.45 - 09.00

Conference breakfast sponsored by Deloitte
(invitation only)

09.00 - 09.30

Coffee

09.30 - 11.15

Welcome
Jonathan Westhoff – BSA Chairman & Chief Executive, West Bromwich Building Society

What it takes to be a modern mutual
Joe Garner - Chief Executive, Nationwide Building Society

What lies ahead for UK business
Carolyn Fairbairn – Director-General, Confederation of British Industry

The political outlook for a post-referendum UK
John Pienaar - political commentator & broadcaster

11.15 - 11.45

Coffee in the exhibition hall

11.45 - 12.30

Building society; and proud of it
Robin Fieth, Chief Executive, BSA

12.30 - 13.30

Lunch in the exhibition hall

13.30 - 14.30

How Continuous Improvement techniques can be applied to a UK building society
Techniques to improve an organisation’s efficiency and effectiveness have long been used in a wide variety of manufacturing industries and are now being applied to financial services. Over the course of the last two years Principality Building Society has been doing exactly this via Continuous Improvement and this session is an exciting opportunity to hear how it could be applied to your own building society. [more...]

EY breakout session: The home owning journey of the future – how digital will disrupt the mortgage world
Digital innovation is causing seismic changes in the mortgage market. It is re-shaping the way your customers experience their entire home owning journey; from how they save for a deposit and search for a property, to how they buy and sell, improve their homes or buy property as an investment. So in this highly competitive environment, how do you ensure you stay competitive in the mortgage market of the future? [more...]

The image clearing system – what it means for building societies
The need to keep one step ahead of cheque fraudsters, who could take advantage of the reduced clearing cycle, is being addressed and measures taken to highlight potentially fraudulent items from entering the clearing process. What Cheque Fraud prevention measures can be put in place? See the latest technology in action, including a review of software, hardware and image capture connectivity challenges and solutions. [more...]

14.30 - 14.50

Tea in the exhibition hall

14.50 - 15.50

Cyber Security – Don’t Panic!  How you deliver a powerful user experience whilst ensuring the highest levels of security.
Don’t panic – there is an industry trying to stir up fear. Don’t be stupid – you wouldn’t leave your front door keys in the lock. There are sensible measures which can be taken which are affordable, user friendly and effective. [more...]

Mortgage retention strategies – How do I reward my members while remaining profitable?
Discover how to make strategic mortgage offers that target specific objectives, such as customer retention, without hurting the bottom line and ensuring that targets around treating the customer fairly are met. [more...]

Innovation as a competitive advantage in building societies
Hear what our executives of the future have to say about the way they are changing their work places and get food for thought on how they might use ‘Innovation’ in the future to create competitive advantage for their organisations. [more...]

15.50 - 16.15

Tea in the exhibition hall

16.15

Close

REGISTER

Enjoy a day at the conference

Registration is now open - view the fees and attendance options

SOCIAL EVENTS

Welcome party

Tuesday 2 May 2017
18.00 - 21.30

Delegates are invited to join us at 1820's pub the Pearl and Feather to sample hand crafted beers, carefully selected wines and freshly prepared food sourced from the neighbourhood and local suppliers.

http://www.bsaconference.org/wp-content/uploads/2016/05/PearlAndFeather-900x350.jpg

Conference dinner

Wednesday 3 May 2017
20.00 - 23.30

We have exclusively hired the Museum of London for our conference dinner and guests will be able to explore the galleries that tell the story of London from its first settlers to modern times.

http://bsa2017.mmsite.co.uk/wp-content/uploads/2016/05/IMG_1880-900x350.jpg