VIDEOS, PRESENTATIONS & IMAGES
Highlights from London 2017
What lies ahead for UK business?
A number of speakers at the conference referred to building societies having an important social role that went beyond merely providing services to consumers. Carolyn Fairbairn, the Director-General of business body the Confederation of British Industry (CBI), expanded on this theme to stress the need for businesses to lead the way in defining the UK’s future in the face of current uncertainties.
Brexit and the outlook for the UK economy
Keynote speaker Andrew Sentance, former member of the Bank of England Monetary Policy Committee, opened the conference with insights into UK growth and the wider economy, forecasting that a 2-3% UK bank rate was a reasonable expectation for the early 2020's.
CONTENT FROM THE CONFERENCE
Long termism in an accelerating world - and what it means for building societies
At a recent NEDs dinner, I asked what timeframe they thought long term planning should encompass, which led to a broader discussion of how to reconcile the cycle of business planning with running a successful inter-generational business. Read more...
Customer-centricity and service design in building societies
How can banks and building societies become more customercentric in the way they design products and services? EY-Seren; a leading customer experience consultancy explains. Read more...
Partner, EMEIA Financial Services Lead EY-Seren
Buying homes online
At the conference we discussed how lenders can use technology to improve the home-buying experience but there's a limit to what lenders can achieve on their own. For a real revolution there needs to be a shakeup in other parts of the property world, particularly conveyancing. Read more...