Speaker Group: Day 3 - 6th May

Patricia Moore

Trish is a seasoned Account Manager with some 20 plus years experience in Financial Services – mainly covering Retail and Corporate Banking and Insurance.  She has particularly expertise in core systems and Digital Transformation projects having spent her early years in application development and systems design.  Before joining DXC,  Trish had 20 years with IBM UK ,  and with HP…
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Karen Goodman

Karen is Director of Compliance for Yorkshire Building Society; her role includes holding the MLRO and DPO responsibilities. Karen has worked at YBS for almost five years and previously headed-up the Compliance Monitoring function.  Karen’s career has centred on regulatory compliance, having gained experience through roles at (what was) the Financial Services Authority and in retail banking. Karen also led…
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Andrew Haigh

Andrew became Newcastle Building Society’s Chief Executive in May 2015. He has a track record in transforming and developing businesses, and has more than 30 years’ business experience, including over 20 years in the mutual sector. He has held leadership roles as both an Executive and a Non-Executive Director, bringing a depth of consumer understanding developed from a variety of…
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Lyndsey Fallon

Lyndsey is a Partner in our Financial Services Practice and leads the Retail Conduct team in the regions. Lyndsey has over 20 years’ experience in the industry and has worked extensively across the Retail Banking and Building Society sector.   She specialises in advising on compliance and conduct risk issues, ranging from the design and development of conduct risk strategy, frameworks and…
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David Martin

David Martin is a director and co-founder of specialist strategic creative consultancy M Worldwide. With experience in 22 countries, David has worked with leading brands and organisations to engineer and reinvigorate the customer experience,  developing brands and future visioning strategies across omnichannel touchpoints, including the physical environment to create destinations. With a focus on the seismically changing areas of financial…
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Natalie Ceeney CBE

Natalie is the Chair of the independent ‘Access to Cash Review’, which published a report in 2019 exploring the implications of the fall in cash use, making recommendations to UK policy makers, industry and regulators to ensure that no-one is left behind as society and payments move increasingly digital. Natalie has a career spanning the public and private sectors, across a range of…
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Wanda Goldwag

Wanda joined the Financial Services Consumer Panel as Chair on 1 March 2019. Wanda is also an adviser to Smedvig Venture Capital and is interim chair of the Leasehold Advisory Service LEASE and Chair of a panel in the gas industry called the Uniform Network Code. Wanda has a BSc (Econ) from the London School of Economics and has appeared…
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Charles Randell CBE

Charles Randell CBE became Chair of the Financial Conduct Authority and our subsidiary the Payment Systems Regulator in April 2018. Charles was an external member of the Prudential Regulation Committee from 1 April 2013 until 31 March 2018. He was a Non-Executive Director and Chair of the Audit and Risk Committee at the Department for Business, Energy and Industrial Strategy between 2016…
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Mark Bogard

Deputy Chair of the BSA, Mark has worked in financial services for a mutual, a partnership, a family controlled bank, a big listed bank and a small listed financial services company. Each has its own culture!

Marlene Shiels

Marlene is Chief Executive of Capital Credit Union and an Adviser on Credit Unions/Financial Inclusion to HRH Duchess of Cornwall.  She was awarded an OBE in the Queen’s New Year Honour’s List 2016 for her work in financial services and particularly financial inclusion. She also represents Credit Unions on the Financial Conduct Authority Smaller Business Practitioner Panel . At Capital…
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