Steven Van Belleghem

Author, Speaker and Entrepreneur
SRM Advisory Board

Steven Van Belleghem is widely regarded as one of the world’s leading thinkers in the field of customer experience. He has inspired world-leading companies such as Disney, Mastercard, Mercedes, Booking.com, Heineken and Salesforce with his visionary approach to customer experience. Steven believes in combining common sense, new technologies, an empathic human touch, playing the long game and taking social responsibility to win the hearts and business of customers over and over again.

Steven is also an investor in customer experience related companies such as Hello Customer and IO Digital. He complements his entrepreneurial activities with his work as a part-time marketing professor at Vlerick Business School and guest speaker at London Business School.

Steven Van Belleghem :

The customer experience renaissance

Wednesday 7 May 2025 17:00 - 17:40 Hall 1

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