Marlene Shiels OBE

Chief Executive Officer
Capital Credit Union

Marlene is Chief Executive of Capital Credit Union and Chair of the Financial Conduct Authority Smaller Business Practitioner Panel. She is also a member of the HMT Financial Inclusion Policy Forum. She was awarded an OBE in the Queen’s New Year Honour’s List 2016 for her work in financial services and particularly financial inclusion. She is an advisor to the Duchess of Cornwall on financial inclusion. At Capital Credit Union she currently holds CF3 (Chief Executive), CF28 (Systems and Controls) and Insurance Mediation responsibilities.

Previously she was a member of the Woolard Review, which made recommendations to Government on the unsecured credit market. She was a Board member of the World Council of Credit Unions (2009-2013), a Director of Stepchange, The Debt Charity, a Member of Counsel of the Chartered Banker Institute, and a Board member and Vice President of ABCUL (2008 2010). She is a Founder of the Development Education Europe Programme, a training programme for credit union leaders and still holds a position on the Advisory Board. More recently Marlene has been instrumental in setting up a the African Development Education Programme and is a Founder member of the African Foundation for Financial Inclusion through Credit Co-operatives.

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