Caroline Wayman

Global Head of Financial Services
PA Consulting

Caroline leads the Financial Services practice at PA, working with C-suite clients across the FS market and public sector. She is a recognised expert in consumer and conduct issues, as well as governance and leadership, and provides strategic insight and advice to Boards and Excos across the sector.

She is a highly experienced Chief Executive and Non-Executive Director. She led the Financial Ombudsman Service as Chief Executive for seven years, overseeing significant change and handling major conduct issues in the sector. She has a unique insight into the conduct issues of the last decade and the ways in which businesses can mitigate and prevent problems happening in the future.

Prior to becoming Chief Executive, Caroline was the Legal Director, and in that role, led the litigation strategy and provided advice to the board and executive on key legal and regulatory issues, as well as undertaking a complete revision of the governance and risk framework. Caroline is an experienced Non-Executive Director and the current Chair and Pro Chancellor at Nottingham Trent University (NTU) and previously served as the Senior Independent Director and Chair of Remco at the Crown Prosecution Service (CPS).

« Back to Previous Page