The customer experience renaissance

17:00 - 17:40
Wednesday 7 May 2025
Hall 1

Join renowned keynote speaker and bestselling author Steven Van Belleghem on an inspiring journey into the future of customer experience. In his captivating keynote, “The Customer Experience Renaissance,” Steven explores how the rise of AI is reshaping customer expectations, purchasing behaviours, information gathering, and payment methods.

As groundbreaking technologies redefine interactions, businesses must urgently adapt to meet these new customer standards. Steven shares actionable insights and strategies for organizations to successfully navigate this evolving landscape and stay ahead in the age of AI.

But the transformation doesn’t stop with technology alone. Steven reveals that this AI-driven revolution profoundly impacts the role and expectations of human employees as well. Customers now expect more than mere efficiency or transactional interactions—they seek meaningful, authentic connections.

Steven uncovers the secret to winning in this new era: understanding how to blend the immense power of AI with genuine human empathy and deeper relational engagement. Companies that master this combination will lead in customer loyalty, growth, and success. Prepare your organization for the future and learn how your people can truly stand out. Embrace the Customer Experience Renaissance and thrive in the age of AI.

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