Reimagine the future

09:40 - 10:30
Thursday 8 May 2025
Hall 1

We’re entering an extraordinary era where generative AI and agents will automate unprecedented parts of our building societies — making operations faster, smarter, and more efficient than ever before. At the same time, the baseline expectations of our members keep rising. The organizations that will thrive aren’t those with the most advanced technology, but those who master the delicate balance between automation and extraordinary human experiences. This is about trust.

Shawn Kanungo provides a bold, unique and contrarian view of the near term-future. He outlines how building societies can embrace these new disruptive trends, but at the same time, create an extraordinary member experience. He argues that, in an AI-world, the future of financial services is trust.

Weaving together storytelling, humor, inspiration and actionable takeaways, Kanungo shows how to harness AI while strengthening human relationships, why Friction is the new F-word in building trust, and how we need to disrupt ourselves. He will explore how we can take unexpected approaches to innovation to remain competitive and relevant.

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