Elevating customer and colleague experience by leveraging business & technology expertise

11:10 - 12:15
Thursday 8 May 2025
Hall 10

This session explores how building societies can enhance member and employee experiences by aligning business goals with smart technology adoption. By leveraging data, modern platforms, and process improvements, societies can deliver more personalised, efficient services while empowering colleagues with the tools to better support members. The conversation will also highlight the importance of consistent, connected experiences across all engagement channels—from branches to digital platforms—ensuring accessibility, trust, and convenience at every touchpoint.

• Matthew Carter, Head of Product, Coventry Building Society
• Paul Howley, Chief Technology & Transformation Officer, Nottingham Building Society
• Satya Mishra, Business Unit Head, Banking & Financial Services, UK & Middle East, Tata Consultancy Services
• Sandeep Mishra, Building Society Segment Head, UK, Tata Consultancy Services
• Padmavathy Ramesh,  Head of Innovation and AI, Banking & Financial Services , UK & Middle East Tata Consultancy Services

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