Digital Mutual – Digital with a human touch

10:05 - 11:30
Friday 24 May 2019
The Digital Mutual

Kicking off the BSA’s Digital Mutual programme will be three presentations from members Nationwide, Skipton Building Society and London Mutual Credit Union about how servicing the needs of customers and staff has been central to their digital transformation programmes. There will also be a Q&A afterwards to ask questions and discuss how mutual organisations can innovate and make a difference to communities.

  • Ben West Head of Business Development - London Mutual Credit Union
  • Alison Davies Head of Digital - Skipton Building Society
  • Dave Palmer Chief Product Owner - Nationwide Building Society

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