Consumer duty: The roles of the board and the consumer duty champion

11:40 - 12:50
Thursday 4 May 2023
ACC Liverpool

In light of the requirements of the new Consumer Duty, Boards need to remain focussed on demonstrably achieving good outcomes for their members. Here, a panel will explore the respective roles of the Board, the Consumer Duty Champion, potential for conflict and what that might mean for firms’ existing governance arrangements.

• John Sutherland, Non-Executuve Director, Darlington Building Society (chair)
• Robert Sinclair, Chief Executive, Association of Mortgage Intermediaries
• Tom Anderson, Executive Director, A&O Consulting
  
• Marc Ireland, Associate Partner, EY
• Steph Jackson, Senior Manager, EY

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