Consumer duty: The roles of the board and the consumer duty champion

11:40 - 12:50
Thursday 4 May 2023

In light of the requirements of the new Consumer Duty, Boards need to remain focussed on demonstrably achieving good outcomes for their members. Here, a panel will explore the respective roles of the Board, the Consumer Duty Champion, the potential for conflict and what that might mean for firms’ existing governance arrangements.


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