Future-proofing branch networks: go digital, stay human

15:50 - 16:50
Wednesday 7 May 2025
Hall 10

You are committed to the branch, but enabling a branch network of the future is increasingly difficult due to limited technology and operational options. In the meantime, member expectations are evolving as digital adoption accelerates. Building societies must rethink their branch strategies to succeed across all channels; digitally competitive while staying true to their community-focused roots.

Join us to explore how building societies can balance enhancing digital experiences with maintaining the personalised, relationship-driven service that members expect. Gain practical strategies to future-proof branch networks, ensuring they meet evolving member needs while fostering loyalty and sustainable growth.

« Back to Previous Page