From strategy to reality: using AI to empower intermediaries for better member and colleague experience at building societies

11:45 - 12:45
Wednesday 29 April 2026
Edinburgh International Conference Centre, Pentland Auditorium

This session explores how AI is moving beyond experimentation into practical, real-world application within mortgage lending. With intermediaries driving the majority of origination, the discussion will focus on how AI can be embedded into intermediary-led journeys to enable faster decisions, improve consistency, and enhance both member and colleague experience.

Chair

Arindom Basu Chief Executive - Digilytics

Speakers

Charles Roe Non-Executive Director - Loughborough Building Society
Damian Thompson Director of Mortgage Intermediaries and Partnerships - Nationwide Building Society
Monique Silva Head of Information Technology - Progressive Building Society

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