A human-centric approach to support digital member experience

14:00 - 14:35
Thursday 4 May 2023
ECL Liverpool, Seminar Theatre

This presentation and workshop will consider what a human-centric approach to supporting members digital online experience could look like, by embracing the opportunities created by Consumer Duty and how members can better manage their finances and engage with their local community and charities more easily.

Jerry Young CEO - ieDigital
Rob Thickett Policy Manager - Building Societies Association
Garry Larner Commercial Director - ieDigital
Steve Lowe Head of Marketing - ieDigital

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