Open banking for financial health
A presentation on new research looking at whether Open Banking technology could potentially improve the financial health of people on low incomes with health conditions. It will look at the types of Open Banking use cases currently in the market and consider the merits of building societies and credit unions utilising similar technology to help their members. Akil Benjamin, Strategy…
Agile leadership to drive digital transformation
Vancouver-based First West Credit Union (FWCU) will talk through how it shifted its traditional organisation to an Agile model, why it needed to change, how it manages without the old reporting lines, and how it measures the impact of its efforts.
A human-centric approach to support digital member experience
This presentation and workshop will consider what a human-centric approach to supporting members digital online experience could look like, by embracing the opportunities created by Consumer Duty and how members can better manage their finances and engage with their local community and charities more easily.
Living your values in the face of digital competition
With the rise of challenger banks changing the state of the mortgage lending scene, traditional financial institutions are increasingly at risk of market share erosion. The growing digitisation of the market is resulting in a plethora of options for consumers, but how can Building Societies successfully cut through the noise and defend against the neobanks?
Enhancing member experience in branches with AI
In this interactive session, global consultancy Protiviti will look at the in-branch experience and how technology such as AI can enable building societies to build even deeper, lasting relationships with existing and new members.
The future of partnerships and ecosystems
How can firms realise the benefits of collaboration with fintechs to meet the growing expectations of members? What are the barriers between fintechs and traditional firms and how can mutual organisations maintain their unique character and UX as they digitise systems and processes?
Levelling up regional strategies
Many building societies and credit unions place great importance on the region in which they operate. Hear how some societies are making regional differentiation core to their strategies, and how this fits with how the levelling up policy agenda might evolve.
Digitising the house buying process – could technology make a 20-minute house sale a reality?
The digital revolution has changed how we search and buy properties over the last two decades. However, it still takes on average 12 weeks to buy a new property – will the UK ever see purchase times go from weeks and days to even hours or minutes? This session will look at what the future holds for the house buying…
Moving forward: Diversity & inclusion for 2023 & beyond
As we await further consultation from the regulators on Diversity and Inclusion, we will explore the need for change, how we achieve it, the importance of data, and what this all means for our sector.
Strong and Simple – Streamlining the regulatory framework
The PRA is developing a new ‘Strong and Simple’ regulatory framework for non-systemic firms. This session will be an interactive discussion on how a new Strong & Simple regulatory framework can streamline the various components into one cohesive framework that supports sound risk management and strategic decision-making at the same time as meeting the regulator’s expectations. This session is for…