VIDEOS, PRESENTATIONS & IMAGES

Highlights from Birmingham 2025

The customer experience renaissance

In a world where AI can speed up and improve customer interactions, how do organisations stay connected to their customers with fewer interactions?
Steven Van Belleghem, a leading thinker in the field of customer experience, explains how the role of humans in financial services is not disappearing, rather it’s evolving. Evolving to focus on human’s strengths – emotional intelligence, connectivity and trust-building. Following his engaging, inspiring, and often challenging speech at the Building Societies Conference, Steven spoke to the BSA team to share his expertise and insight into the future https://lnkd.in/eQRyGQtG

The future is mutual - if we want it to be

Robin Fieth, BSA CEO, explains that that building a mutual future requires investment, innovation, and commitment. We need to engage with current and future groups of members, to meet their needs, to treat them as individuals, and help fulfil their dreams of home ownership and financial resilience.
https://lnkd.in/epzhQFxg

250th anniversary of the first know building society

From a reimagined Golden Cross Inn to the buzz of 1,300 delegates, the 250th Building Societies Conference celebrated legacy while asking a vital question: What kind of future are we building?

GALLERY

Birmingham 2025