Location: St James

Digital Mutual – The next big thing

Given the pace of change and innovation in the market, this is an opportunity to see and hear about some of the new products and systems set to hit the market. This 40-minute session features eight pitches showcasing new ideas and innovations to the market from using AI in advice, customer on boarding and paperless documentation. Our speaker line up…
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Digital Mutual – Digital with a human touch

Kicking off the BSA’s Digital Mutual programme will be three presentations from members Nationwide, Skipton Building Society and London Mutual Credit Union about how servicing the needs of customers and staff has been central to their digital transformation programmes. There will also be a Q&A afterwards to ask questions and discuss how mutual organisations can innovate and make a difference…
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Is the increased focus on culture a threat or opportunity?

This session will take a look at what culture in finance means in practice and how building societies can tackle the culture challenge. New research focused on measuring culture across building societies and banks, as well as other financial services firms, will also be presented. There will be presentations by Smart Money People and the Financial Conduct Authority, followed by…
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