Location: Room 3

Enhancing member experience in branches with AI

In this interactive session, global consultancy Protiviti will look at the in-branch experience and how technology such as AI can enable building societies to build even deeper, lasting relationships with existing and new members.

The future of partnerships and ecosystems

How can firms realise the benefits of collaboration with fintechs to meet the growing expectations of members? What are the barriers between fintechs and traditional firms and how can mutual organisations maintain their unique character and UX as they digitise systems and processes?

Strong and Simple – Streamlining the regulatory framework

The PRA is developing a new ‘Strong and Simple’ regulatory framework for non-systemic firms. This session will be an interactive discussion on how a new Strong & Simple regulatory framework can streamline the various components into one cohesive framework that supports sound risk management and strategic decision-making at the same time as meeting the regulator’s expectations. This session is for…
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Designing a green mortgage and retrofit process: What solutions are right for my business?

This session has limited delegate numbers. Please arrive early if you wish to attend this session. Attendees will engage with three vendors working in the home decarbonisation and retrofit space about propositions being developed and have the opportunity to discuss ways of incorporating them into lenders’ customer journeys. Find out more about the organisations contributing to this session: Digital Building…
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