Location: Room 1B

Consumer duty: The roles of the board and the consumer duty champion

In light of the requirements of the new Consumer Duty, Boards need to remain focussed on demonstrably achieving good outcomes for their members. Here, a panel will explore the respective roles of the Board, the Consumer Duty Champion, the potential for conflict and what that might mean for firms’ existing governance arrangements.  

Decarbonising housing in the UK: driving greater consumer action

A panel of building society and industry experts will discuss the challenge of decarbonising the housing stock to meet Net Zero ambitions, the current state of the green mortgage market, and the obstacles preventing homeowners from making the necessary retrofitting measures. The panel will also discuss and invite participation on the potential role for building societies to play going forward,…
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