Location: QEII Conference Centre

Think cyber resilience

Alison will be covering the fundamentals of cyber resilience in a presentation that will also touch on key points from recent FCA publications. Using a series of worked examples, the session aims to help attendees identify areas for improvement, and will end with a Q&A.

Digital Mutual – Capitalising on digital disruption

Three of the world’s biggest banking technology providers will discuss how building societies can take advantage of the big ideas and trends in financial technology.  Chaired by Deloitte, areas covered will include data, connectivity and engaging with customers, followed by a Q&A

Digital Mutual – Transforming mortgage lending: is end-to-end automation the future?

The final session of the Digital Mutual will be a Q&A to discuss some the new innovations being brought to market by building societies, brokers, fintechs and established technology firms. Automation, the future of manual underwriting, the advice process, customer expectations, APIs and creating a frictionless mortgage journey, will all be up for discussion.

Digital Mutual – The next big thing

Given the pace of change and innovation in the market, this is an opportunity to see and hear about some of the new products and systems set to hit the market. This 40-minute session features eight pitches showcasing new ideas and innovations to the market from using AI in advice, customer on boarding and paperless documentation. Our speaker line up…
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Digital Mutual – Digital with a human touch

Kicking off the BSA’s Digital Mutual programme will be three presentations from members Nationwide, Skipton Building Society and London Mutual Credit Union about how servicing the needs of customers and staff has been central to their digital transformation programmes. There will also be a Q&A afterwards to ask questions and discuss how mutual organisations can innovate and make a difference…
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Savings for life

The importance of saving is well known. Short-term, regular saving helps people build resilience to cope with life’s ups and downs and has been shown to engender well-being and good mental health. Longer-term, of course, savings during working life help finance income in retirement. So, why are so many people failing to save enough and what can building societies and…
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Digital Mutual – Monzo, building societies and the market place

Monzo is now one of the most recognisable brands in banking, rapidly going from offering pre-paid cards to current accounts, savings and ISAs, with more on the horizon. Monzo’s co-founder Jonas Templestein will be talking about going from a start-up to unicorn and where he sees banking developing over the next 10 years.

Operational resilience

The publication of “Building the UK financial sector’s operational resilience” in autumn 2018 has pushed this subject straight onto the agenda of every Board of very regulated firm. This session will explore the management issues for our sector arising from the supervisory authorities proposed requirements and suggest some options for working collaboratively to address some of these challenges that our…
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Is the increased focus on culture a threat or opportunity?

This session will take a look at what culture in finance means in practice and how building societies can tackle the culture challenge. New research focused on measuring culture across building societies and banks, as well as other financial services firms, will also be presented. There will be presentations by Smart Money People and the Financial Conduct Authority, followed by…
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