Location: Lowther
Breakout
How to be genuinely customer-led and what it means for mutuality
Being customer-led sounds obvious, and doing it well leads to serious success for organisations of all kinds. So why is it rarely achieved for real? The Foundation shares more than 25 years of learning on the subject, including from the book The Customer Copernicus, describing how to be successfully customer-led and how the lessons can inform the mutual sector, with…
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CEO’s strategy workshop
This session is by invitation only, and open to BSA Member Building Societies and Credit Unions CEO’s only. A focused session with our strategy partner, The Foundation, to share progress, test emerging insights, and shape the big choices ahead. We’ll explore what we’ve heard across the sector, why success matters, what must change, and the critical decisions for the sector…
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