Location: Hall 9

What might be the business models for building societies and credit unions in the future? How is profitability evolving, and where are the challenges and opportunities? How are mutuals in other countries implementing new technologies and approaches, and can AI open up new possibilities specifically for mutuals?

This session aims to explore how different stakeholders (lenders, surveyors, risk analysts, property tech developers) perceive customers’ understanding of climate risks and financial implications including co-benefits. Using polls and group discussions, we’ll examine knowledge gaps, communication challenges, and motivations that shape decision-making. The session will also start to test potential approaches for effective risk messaging and customer engagement.