Location: Hall 10

This session explores how building societies can enhance member and employee experiences by aligning business goals with smart technology adoption. By leveraging data, modern platforms, and process improvements, societies can deliver more personalised, efficient services while empowering colleagues with the tools to better support members. The conversation will also highlight the importance of consistent, connected experiences across all engagement channels—from…
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This panel discussion explores the imperative for building societies to transition from legacy systems to modern, digital-first platforms. By embracing automation and end-to-end digital journeys, UK building societies can unlock significant operational efficiencies, integrate seamlessly with third-party ecosystem partners, and accelerate time-to-market for new products. The conversation will also delve into how advanced platforms enhance security, ensure regulatory compliance, and…
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You are committed to the branch, but enabling a branch network of the future is increasingly difficult due to limited technology and operational options. In the meantime, member expectations are evolving as digital adoption accelerates. Building societies must rethink their branch strategies to succeed across all channels; digitally competitive while staying true to their community-focused roots. Join us to explore…
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