Location: Fintry Auditorium
Breakout Auditorium
The future of AI in member engagement: from automation to understanding
As data and AI reshape financial services, most organisations chase speed, automation, and ever-greater personalisation. Banks optimise for scale. Fintechs optimise for novelty. Yet when decisions are complex, long-term, and emotionally charged, these approaches often fail to deliver something more fundamental: confidence. This talk explores a different strategic opportunity for building societies. Rather than using AI to replace human judgement,…
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The cyber security landscape
AI has changed the cyber threat for businesses worldwide. More than ever we need effective cybersecurity…..to be faster, to stay ahead of ever evolving threats and to continually innovate. Staying safe and resilient means being agile, embracing AI and staying ahead of the curve. In this session we’ll look at the current financial services cybersecurity landscape and what that means…
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