Location: Edinburgh International Conference Centre
The Exchange, 150 Morrison Street, Edinburgh, EH3 8EE
Re-imagining member engagement leveraging AI enabled transformation
In this panel discussion, we will explore how building societies can sustain momentum in their transformation journeys by combining strong digital foundations with responsible innovation in two key areas; future‑ready technology, core and cloud modernisation and API‑led integration to support long‑term agility; and AI‑first models, responsible AI, automation, and insight‑driven decision‑making to enhance outcomes and trust. Rajesh Ganesan, Head of…
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How AI can enhance every aspect of a member-based organisation
An insight from DXC on what they have learnt while shaping Experience Transformation programmes for some of the world’s biggest brands.
Future leaders lunch & workshop
An interactive session for future leaders to feed their perspectives into the BSA strategy work. As a future leader, what do you see as priorities for the sector’s growth and resilience and what do you think the most valuable ways might be for the BSA to play its part over the next 5 years? This session will be a great…
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How to be genuinely customer-led and what it means for mutuality
Being customer-led sounds obvious, and doing it well leads to serious success for organisations of all kinds. So why is it rarely achieved for real? The Foundation shares more than 25 years of learning on the subject, including from the book The Customer Copernicus, describing how to be successfully customer-led and how the lessons can inform the mutual sector, with…
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Growth & proportionality – how does a forward-looking Board support well controlled and ambitious growth for the future?
This panel will discuss how Boards can support growth of the sector. How can NEDs avoid gold-plating of regulatory requirements and myths around what the regulator wants? What are the opportunities following the removal of the sourcebook and how should risk management evolve to ensure dynamism as well as oversight and control? How can this shape the wider BSA-led strategy…
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Growing diversity in the sector: building for the future
How diverse is our sector, and what more can we do to build and create truly diverse and inclusive workplaces? Hot on the heels of Bateman Collins’s 2025 report on the building society sector, we look at key findings and examine the challenges. With a focus on socio-economic, gender and ethnicity, we’ll examine how firms maintain momentum on all aspects…
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The future of AI in member engagement: from automation to understanding
As data and AI reshape financial services, most organisations chase speed, automation, and ever-greater personalisation. Banks optimise for scale. Fintechs optimise for novelty. Yet when decisions are complex, long-term, and emotionally charged, these approaches often fail to deliver something more fundamental: confidence. This talk explores a different strategic opportunity for building societies. Rather than using AI to replace human judgement,…
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From strategy to reality: using AI to empower intermediaries for better member and colleague experience at building societies
This session explores how AI is moving beyond experimentation into practical, real-world application within mortgage lending. With intermediaries driving the majority of origination, the discussion will focus on how AI can be embedded into intermediary-led journeys to enable faster decisions, improve consistency, and enhance both member and colleague experience.
Community growth
How can building societies and credit unions do more to contribute to strong local growth, shifting their social impact to a key differentiator and a source of deeper member relationships?
The cyber security landscape
AI has changed the cyber threat for businesses worldwide. More than ever we need effective cybersecurity…..to be faster, to stay ahead of ever evolving threats and to continually innovate. Staying safe and resilient means being agile, embracing AI and staying ahead of the curve. In this session we’ll look at the current financial services cybersecurity landscape and what that means…
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