Location: ECL Liverpool

Open banking for financial health

A presentation on new research looking at whether Open Banking technology could potentially improve the financial health of people on low incomes with health conditions. It will look at the types of Open Banking use cases currently in the market and consider the merits of building societies and credit unions utilising similar technology to help their members. Akil Benjamin, Strategy…
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Agile leadership to drive digital transformation

Vancouver-based First West Credit Union (FWCU) will talk through how it shifted its traditional organisation to an Agile model, why it needed to change, how it manages without the old reporting lines, and how it measures the impact of its efforts.

A human-centric approach to support digital member experience

This presentation and workshop will consider what a human-centric approach to supporting members digital online experience could look like, by embracing the opportunities created by Consumer Duty and how members can better manage their finances and engage with their local community and charities more easily.

Living your values in the face of digital competition

With the rise of challenger banks changing the state of the mortgage lending scene, traditional financial institutions are increasingly at risk of market share erosion. The growing digitisation of the market is resulting in a plethora of options for consumers, but how can Building Societies successfully cut through the noise and defend against the neobanks?