Location: ACC Liverpool

King’s Dock, Port of Liverpool, Kings Dock St, Liverpool L3 4FP

Enhancing member experience in branches with AI

In this interactive session, global consultancy Protiviti will look at the in-branch experience and how technology such as AI can enable building societies to build even deeper, lasting relationships with existing and new members.

The future of partnerships and ecosystems

How can firms realise the benefits of collaboration with fintechs to meet the growing expectations of members? What are the barriers between fintechs and traditional firms and how can mutual organisations maintain their unique character and UX as they digitise systems and processes?

Levelling up regional strategies

Many building societies and credit unions place great importance on the region in which they operate. Hear how some societies are making regional differentiation core to their strategies, and how this fits with how the levelling up policy agenda might evolve.

Strong and Simple – Streamlining the regulatory framework

The PRA is developing a new ‘Strong and Simple’ regulatory framework for non-systemic firms. This session will be an interactive discussion on how a new Strong & Simple regulatory framework can streamline the various components into one cohesive framework that supports sound risk management and strategic decision-making at the same time as meeting the regulator’s expectations. This session is for…
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Regulatory Reporting: In a permacrisis world – achieving future state a jigsaw puzzle or Rubik’s cube?

The future regulatory reporting landscape has entered a high profile period, particularly given recent disruptions (e.g. SVB, CS) and changing risk dynamics, and will be impacted by the ‘Dear CEO letter’, ‘Banking Data Review’, ‘Transforming Data Collection’ programme and ‘Strong and Simple’ framework. The session will discuss how these pieces fit together, and how they should be driving debate, recommendations and…
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Dear prudence – savings and financial resilience

An interactive workshop to explore how to get people engaged in building their financial resilience. Work with experts experienced in dealing with hard-to-reach groups to see how policy, products, channels and information could be flexed to get people to start saving. This session is an interactive workshop therefore has limited delegate numbers.

Consumer duty: The roles of the board and the consumer duty champion

In light of the requirements of the new Consumer Duty, Boards need to remain focussed on demonstrably achieving good outcomes for their members. Here, a panel will explore the respective roles of the Board, the Consumer Duty Champion, the potential for conflict and what that might mean for firms’ existing governance arrangements.  

Designing a green mortgage and retrofit process: What solutions are right for my business?

This session has limited delegate numbers. Please arrive early if you wish to attend this session. Attendees will engage with three vendors working in the home decarbonisation and retrofit space about propositions being developed and have the opportunity to discuss ways of incorporating them into lenders’ customer journeys. Find out more about the organisations contributing to this session: Digital Building…
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