Business Systems have been providing Workforce Optimisation Solutions to Financial organisations for over thirty years. We solve enterprise wide operational problems, increasing quality/productivity and customer satisfaction, whilst reducing operational costs.
We partner with globally recognised industry leaders to provide solutions including: Back-Office Optimisation, Workforce Management, Interaction Recording & Analytics, Robotic Process Automation and Enterprise Information Management and Archiving.
We have worked with Top Tier One Banks, Building Societies and Insurers who have realised improvements to the magnitude of 20% higher operational efficiency, 12% improved quality, 15%, operational cost reduction and 70% complaints reduction, as a result of the application of our Back-Office Optimisation solution – OPX.
Our Call Management and Replay portal, Wordwatch services financial organisations to decommission aging voice recorders, manage extended retention periods, compliance hold and disjointed silos of data while avoiding potential fines when the regulator comes knocking. Our portal federates the mixed bag of call recording platforms already in place (and future ones) bringing all the data together in one central portal.