PROGRAMME
This year's conference will once again bring together leading keynote speakers and panel sessions covering the key issues affecting the building society sector. This page will be updated on a regular basis, so please check back for the latest updates and information.
WEDNESDAY 08 MAY 2024
All conference sessions to be held at Manchester Central unless otherwise stated.
11:00 - 14:00
Registration and exhibition opens
Registration sponsored by Manchester Building Society
(Exchange Upper Foyer and Exchange Hall)
11:00 - 13:00
Risk Forum (Invitation only)
11:00 - 13:00
Finance Directors Meeting (Invitation only - smallest 11 societies)
12:00 - 13:15
CEO's Forum
Building Societies and the AI Horizon: Customer Excellence and Trusted AI
By invitation only, BSA Member Building Societies and Credit Unions CEO's only - held at KPMG's Ignition Centre
13:00 - 14:00
Lunch in the exhibition hall (Exchange Hall)
13:10 - 13:50
Presentation from leading suppliers
Held in the Seminar Theatre in Exhibition Hall
13:15 - 13:30
BSA Annual General Meeting 2024
(BSA Building Society and Credit Union members only)
14:00 - 14:10
Chair's Welcome
Rob Pheasey, Building Societies Association Chair 2023-2025 & Chief Executive, Marsden Building Society (Exchange Auditorium)
14:10 - 15:20
Keynote presentation
Robin Fieth, Chief Executive Officer, Building Societies Association
What should the Chancellor do?
With stagnating growth, high debt and crumbling public services, who would want to be Chancellor in the next Government? Two economic experts vie for the opportunity to set the economy on a new path, and in doing so shed some light on the challenges and choices facing the next Government.
Andrew Gall, Chief Economist, Building Societies Association (Chair)
Professor Trevor Williams, Economist, Visiting Professor and Author
Lydia Prieg, Head of Economics, New Economics Foundation
(Exchange Auditorium)
15:20 - 15:50
Exhibition and refreshments (Exchange Hall)
15:25 - 15:45
Presentation from leading suppliers
Held in the Seminar Theatre in Exhibition Hall
15:50 - 16:50
BREAKOUT SESSIONS - (click session titles below for more information)
16:50 - 17:00
Room change
17:00 - 17:40
Opening the door to Open Finance – understanding the impact of Open Finance in the cash savings market on building society business models
Economic consultancy Frontier Economics will talk through its recent research for the BSA which modelled the impact of Open Finance in the cash savings market on mutual organisations. This will be followed by a discussion on the future of Open Finance and how it could reshape the wider financial services sector. (Exchange Auditorium)
Matt Cox, Director of eCommerce and Service, Nationwide Building Society (Chair)
Kristine Appleton, Economist, Frontier Economics
Leon Ifayemi, Director of Coalitions and Research, Centre for Financial Innovation and Technology
17:40 - 17:45
Closing comments
Rob Pheasey, Building Societies Association Chair 2023-2025 & Chief Executive, Marsden Building Society
17:45 - 20:00
Welcome Party
Held in the exhibition hall, Exchange Hall
17:50 - 17:55
Short BSA Council Meeting
(BSA Council Members only)
THURSDAY 09 MAY 2024
All conference sessions to be held at Manchester Central unless otherwise stated.
07:45 - 09:15
Conference Breakfast - sponsored by Avanade
Matthew Parris, Columnist and Broadcaster, Former MP for West Derbyshire, The Times Newspaper
Puja Prabhakar, Head of UK Financial Services, Avanade (Chair)
(by invitation only)
08:30 - 09:30
Registration and exhibition opens
Registration sponsored by Manchester Building Society
(Exchange Upper Foyer and Exchange Hall)
09:30 - 09:40
Chair's Welcome
Julie-Ann Haines, Deputy Chair, Building Societies Association & CEO, Principality Building Society (Exchange Auditorium)
09:40 - 10:40
Keynote presentation
Confidence in the digital age
In this golden age of digital technologies, opportunities and excitement are available at the touch of a button. My new EV is cool, whatever that Dearlove chap said about stuff being built in China. I’ve got everything on my phone, from banking to photos of my kids. That’s so efficient right? So as I drive through the sunny uplands of this digitally enabled world in which we now all live, I don’t need to look down the slopes at the shadows at the bottom of the valley. Do I?
Neil Stansfield, Head of Resilience and Security, National Physical Laboratory
Followed by panel
Clare White, Operational Risk & Climate Manager, Hinckley & Rugby Building Society (Chair)
(Exchange Auditorium)
10:40 - 11:10
Exhibition and refreshments (Exchange Hall)
10:45 - 11:05
Presentation from leading suppliers
Held in the Seminar Theatre in Exhibition Hall
11:10 - 12:15
BREAKOUT SESSIONS
(click session titles below for more information)
12:15 - 12:50
Lunch hosted by Smart Money People (invitation only)
12:15 - 13:25
Lunch in the exhibition hall (Exchange Hall)
12:15 - 13:25
NED's Lunch sponsored by Praesta Partners LLP
(Building Society and Credit Union NED’s only)
12:25 - 13:15
Presentation from leading suppliers
Held in the Seminar Theatre in Exhibition Hall
13:25 - 14:30
BREAKOUT SESSIONS
(click session titles below for more information)
14:30 - 15:00
Exhibition and refreshments (Exchange Hall)
14:35 - 14:55
Presentation from leading suppliers
Held in the Seminar Theatre in Exhibition Hall
15:00 - 15:40
Keynote presentation
Opportunities and challenges in a changing landscape
Changes to the personal finance landscape in the past few years has sharpened focus on borrowers in financial difficulty, responsible lending and cash savings. At the same time the market is innovating and taking advantage of opportunities from digitalisation, AI and Open Finance. What does this mean for building societies?
Emily Shepperd, Chief Operating Officer, Financial Conduct Authority
Followed by Q&A with:
Elaine Morton, Head of Legal, Conduct Risk & Financial Crime, Building Societies Association (Chair)
Robin Fieth, Chief Executive Officer, Building Societies Association
15:40 - 16:25
Secrets of Mutual Value Measurement – the key to waking up dormant and undervalued parts of your business for competitive success
Mutuals the world over share a common challenge of identifying, measuring and consistently communicating their total value creation and positive impact on their members, customers, and the wider community.
Developed to address this challenge, the Mutual Value Measurement (MVM) Framework is a groundbreaking and accredited framework designed to help co-operatives and mutuals assess their total value creation (referred to as mutual value).
In this session your will hear from the researchers and industry partner behind this breakthrough innovation, about the problem they were addressing and how it has evolved as an effective tool to help mutuals refresh their purpose and vision. From Newcastle Building Society CEO Andrew Haigh, you will hear how MVM is being implemented practically in a mutual business in the UK and the impact it is having from the CEO’s perspective. You will hear about the adaptability of the framework and its strategic value from leading MVM consultancy Mutuo.
Melina Morrison, Chief Executive Officer, Business Council of Co-operatives and Mutuals
Andrew Haigh, Chief Executive, Newcastle Building Society
Peter Hunt, Managing Partner, Mutuo
Associate Professor Paul Thambar, Director, Mutual Value Lab, Monash Business School
Kate Creagh, Public Affairs Manager, Building Societies Association (Chair)
(Exchange Auditorium)
16:25 - 16:30
Closing comments
Julie-Ann Haines, Deputy Chair, Building Societies Association & CEO, Principality Building Society (Exchange Auditorium)
18:45 - 20:00
Conference drinks reception
sponsored by The Evolution Group
Manchester Cathedral, pre-purchased tickets only
20:00 - 00:00
Conference dinner
sponsored by The Evolution Group
Manchester Cathedral, pre-purchased tickets only
*The BSA reserves the right to make alterations in the format, agenda or programme of the conference.