VIDEOS, PRESENTATIONS & IMAGES

Highlights from London 2017

What lies ahead for UK business?

A number of speakers at the conference referred to building societies having an important social role that went beyond merely providing services to consumers. Carolyn Fairbairn, the Director-General of business body the Confederation of British Industry (CBI), expanded on this theme to stress the need for businesses to lead the way in defining the UK’s future in the face of current uncertainties.

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Brexit and the outlook for the UK economy

Keynote speaker Andrew Sentance, former member of the Bank of England Monetary Policy Committee, opened the conference with insights into UK growth and the wider economy, forecasting that a 2-3% UK bank rate was a reasonable expectation for the early 2020's.

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CONTENT FROM THE CONFERENCE

Blogs

Long termism in an accelerating world - and what it means for building societies

At a recent NEDs dinner, I asked what timeframe they thought long term planning should encompass, which led to a broader discussion of how to reconcile the cycle of business planning with running a successful inter-generational business.  Read more...

Robin-Fieth-thumbnail

Robin Fieth
CEO
BSA

 

Customer-centricity and service design in building societies

How can banks and building societies become more customercentric in the way they design products and services? EY-Seren; a leading customer experience consultancy explains.  Read more...

Peter-Neufeld

Peter Neufeld
Partner, EMEIA Financial Services Lead EY-Seren

Buying homes online

At the conference we discussed how lenders can use technology to improve the home-buying experience but there's a limit to what lenders can achieve on their own. For a real revolution there needs to be a shakeup in other parts of the property world, particularly conveyancing.  Read more...

Charlie-Blagbrough

Charlie Blagbrough
Policy Adviser
BSA

Presentations

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Building society; and proud of it
Robin Fieth, Chief Executive, BSA
Presentation slides
Speech

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Brexit and the outlook for the UK economy
Andrew Sentance, former member of Bank of England MPC
Presentation slides

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Marketing Mutuality
Julieann Thurlow, President & CEO, Reading Cooperative Bank & Sarah Howe, Chief Customer Officer, Saffron Building Society
Presentation slides

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EY breakout session:
Operational resilience

Presentation slides

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EY breakout session:
Workforce of the future

Presentation slides

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EY breakout session:
The home owning journey of the future
Presentation slides

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Digital Transformation - the latest fad to make businesses invest in more technology?
Henry Woodcock, Principal Mortgage Consultant, IRESS
Presentation slides

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Continuous Improvement
Dean Williams, Head of Continuous Improvement and Operations Change, Principality Building Society
Presentation slides
Read our interview with Dean

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Mortgage retention strategies – How do I reward my members while remaining profitable?
Neil Jennings, Senior Consultant, FICO
Presentation slides

GALLERY

London 2017